OneStop Limited understands the importance of the privacy of its users and also of maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor.
Please note that the data shared with GI shall be primarily processed in India and such other jurisdictions where a third party engaged by GI may process the data on its behalf. By agreeing to this policy, you are providing GI with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in processing your data and wish to withdraw your consent, you may do so by writing to the following email id: email@example.com
However, if such processing of data is essential for us to be able to provide a service(s) to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you make a booking (flight or hotel), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for you during your trip.
A withdrawal of consent by you for us to process your information may:
Severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.
Registration on the Website: Information that you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other Information: We may also collect some other information and documents including but not limited to:
The Personal Information collected may be used in the following manner:
While making a booking:
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with an expiration date, banking details, wallet details, etc. as shared and allowed to be stored by you. We may also use the information of the traveler's list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
We may also use your Personal Information for several reasons including but not limited to:
confirm your reservations with respective service providers; keep you informed of the transaction status; send booking confirmations either via SMS or Whatsapp or any other messaging service;
send any updates or changes to your booking(s); allow our customer service to contact you, if necessary; customize the content of our website, mobile site, and mobile app; request for reviews of products or services or any other improvements;
send verification message(s) or email(s); Validate/authenticate your account to prevent any misuse or abuse. Also, contact you on your birthday/anniversary to offer a special gift or offer.
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to the Website, other Sales Channels, and services and to develop appealing content, features, and promotions for members based on the results of the surveys. The identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing promotions, research, and programs help us to identify your preferences, develop programs and improve user experience. GI frequently sponsors promotions to give its Users the opportunity to win great travel and travel-related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
In addition, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Website. To the extent these services are provided and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users.
GI may from time to time launch reward programs by way of which users may stand to win travel-related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, GI may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt-out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information. Additionally, ibibo may share your Personal Information, anonymized and/ or aggregated data to a third party that ibibo may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing and assessing credit worthiness for offering bookings on credit.
GI will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way that means it will no longer be used by the business.
2. Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system, type of browser software being used, and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.
Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rentals, railways, or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with GI you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that GI does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of GI as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
GI does not sell or rent individual customer names or other Personal Information of Users to third parties except for sharing such information with our business/alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
In addition to the circumstances described above, GI may disclose the User's Personal Information if required to do so:
by law, required by any enforcement authority for investigation, by court order, or in reference to any legal process;
to conduct our business;
for regulatory, internal compliance, and audit exercise(s)
to secure our systems; or to enforce or protect our rights or properties of GI or any or all of its affiliates, associates, employees, directors, or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
e-sales in your area, special offers, new GI services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.
When the GI app is installed on your phone or tablet, a list of permissions appears and are needed for the app to function effectively. There is no option to customize the list. The permissions that GI requires and the data that shall be accessed and its use is as below:
1. Android Permissions:
2. IOS Permissions:
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to firstname.lastname@example.org.
You may access your Personal Information from your user account with GI. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to email@example.com.
You must be at least 18 years of age to transact directly with GI and also consent to the processing of your personal data.