Terms and Conditions



The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies. OneStop just serves as a conduit to make it possible for Users to purchase airline tickets. The User and the relevant airline are always parties to the service agreement for the use of the flight. Airlines have the right to amend or cancel flights or itineraries independently of OneStop and without prior notification. OneStop acts as a facilitator and has no influence over the operations of the airlines. As a result, OneStop is not responsible for any loss, direct or incidental, that a User may sustain as a result of such a change to or cancellation of a flight. There may be different limits or different services and costs on various tickets purchased from the same airline. The airline determines the terms for the provided fare's baggage allowance, and OneStop has no influence over such rules. Some of the prices displayed in the booking flow are "hand baggage fares," meaning the user must pay extra for checked baggage because they do not include complimentary check-in baggage. Adding checked luggage to a reservation can cost more or less depending on the airline. For specific costs, the User is encouraged to get in touch with the airlines.


Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticket does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow. If your flight is a code share, it will be disclosed to you in the booking process and prior to payment. OneStop will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to ibibo in the first place.


The base fare, any applicable government taxes, and the convenience fee are often included in the final price that is shown on the website's payment page. Users must pay the whole amount before their reservation is confirmed (s). OneStop has the right to refuse service if the User does not pay the full amount. On the date of travel, the user undertakes to pay all statutory taxes, surcharges, and fees. The youngster must be under 24 months old the entire trip in order to qualify for baby rates. This covers both forward and reverse trips. On the return trip, if the newborn is 24 months or older, the user will need to make a separate reservation using a kid fee. 


It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa), etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, ibibo shall in no way be held liable. The user understands that the information (if any) provided by OneStop regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.


Users should check with the airlines directly regarding check-in timings. Usually, check-in begins 2 hours before departure for domestic flights and 3 hours before departure for international flights. Users should carry valid identification proofs, passports, and age proofs as may be required to prove the identity, nationality, and age of the passengers traveling on a ticket, including infants.


In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically canceled by the airline. In such a scenario OneStop has no control over the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.


Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by OneStop. The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.


Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to OneStop receiving the same from the airlines. However, the convenience fee paid to OneStop paid at the time of booking is a non-refundable fee. All cancellations made directly with the airline need to be intimated to OneStop, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank, etc. The refund shall be processed after deducting the OneStop service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, OneStop will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, ibibo will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.



OneStop acts as a facilitator and merely provides an online platform for the User to select and book a particular hotel. Hotels in this context include all categories of accommodations such as hotels, homestays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities, and facilities available at the hotel are as per the information provided by the hotel to OneStop. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. OneStop will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.


The hotel booking voucher that OneStop issues to a User are solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can OneStop be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of OneStop in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of OneStop (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service-related issues should be directly resolved by the User with the hotel.

Hotels reserve the sole right of admission and OneStop has no say whatsoever in admission or denial of admission by the hotel. Unmarried or unrelated couples may not be allowed to check in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. ibibo will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of ibibo. No refund would be applicable in case the hotel denies check-in under such circumstances.


The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. OneStop would not, in any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the hotel. The User has to be in possession of valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.


The booking amount paid by the User is only for the stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve, or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. ibibo will have no control over waiving the same.


Booking of a hotel can either be “Prepaid” or “Pay at hotel” as per the options made available by a hotel on the Website of OneStop. In the “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by OneStop. At the hotel’s or OneStop’s sole discretion on case to case basis, the User may also be provided with an option to make a part payment to OneStop at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide OneStop with correct credit or debit card details. OneStop may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect. Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made. Some accommodation suppliers may require the User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by OneStop and solely at the behest of the Hotel. In the “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In the case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide OneStop with correct credit or debit card details. OneStop may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.


The Website may contain links to third-party websites. OneStop does not control such websites and is not responsible for their content. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and OneStop shall assume no liability for the same. OneStop is not responsible for any errors, omissions, or representations on any of its pages, links, or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. OneStop does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages. The linked sites are not under the control of OneStop and hence are not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. OneStop is providing these links to the Users only as a convenience.

3. BUS


OneStop only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any buses or offer the service of transportation to the User. OneStop also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services. The bus ticket booking voucher that OneStop issues to Users are solely based on the information provided or updated by the bus operator regarding seat availability. The amenities, services, routes, fares, schedule, bus type, seat availability, and any other details pertaining to the bus service are provided by the respective bus operator and OneStop has no control over such information provided by the bus operator.


In its role as a technology platform to facilitate transactions between the bus operators and the Users, OneStop shall not be responsible for the operations of the bus operator including, but not limited to the following: Timely departure or arrival of the bus; The conduct of bus operator's employees, representatives, or agents; The condition of the bus, seats, etc. not being up to the customer's expectation or as per the description provided by the bus operator; Cancellation of the trip due to any reasons; Loss or damage of the baggage of the customer; The bus operator changing a customer's seat for any reason whatsoever; Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to OneStop or the User; The bus operator uses a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.


Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or traveling on that trip. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like an aadhar card, passport, PAN card or voter identification card, or any other identity proof issued by a government authority. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time. All tickets issued shall be non-transferable Unless a specific bus operator indicates differently in their terms and conditions, users must compulsorily purchase a bus ticket at the usual fare if a child over the age of 5 is traveling with them. Cancellation of tickets can be done either through the User’s login in the OneStop’s website or mobile application or by calling on the customer care number; Any cancellation is subject to such cancellation charges as mentioned on the ticket.